Services
Whatever the gadget, we'll help you get it working and feel confident using it. Every visit ends with simple written steps you can keep by the phone.
New phone, tablet or computer setup
We set it up, move your photos, contacts and messages from the old one, and show you the things you'll use every day. We can also safely wipe your old device before you give it away.
Wi-Fi and internet problems
Slow or patchy Wi-Fi, a new router, or a room where the signal won't reach. We find the cause and fix it, and we'll talk to your broadband provider for you if needed.
Email, messages and video calls
Set up email, WhatsApp, FaceTime or Zoom, so you can keep in touch with family and friends. We practise together until you're happy.
Scam protection and online safety
We check your phone and computer for risky settings, set up stronger passwords you can manage, and show you how to spot fake calls, texts and emails.
Smart TVs and streaming
Get BBC iPlayer, Netflix or YouTube working on your TV, and learn which buttons to press.
Printers, scanners and other devices
Setting up a new printer, getting an old one to work again, or connecting smart speakers and doorbells.
One-to-one lessons
Learn at your own pace, in your own home. Popular topics: using a smartphone, online shopping, the NHS App, online banking safely, and photos.
Remote help
For quick questions, we can help over the phone, or connect to your computer with your permission while you watch.
What we don't do
- We never log in to your online banking for you.
- We don't sell equipment or take commission on recommendations.
- We don't repair broken screens or hardware, but we'll tell you who can.