Prices
Simple, fair prices. We always tell you the cost before we start, and you only pay for the time we spend.
Pay as you go
| Service | Price |
|---|---|
| Home visit | £45 for the first hour, then £20 for each extra 30 minutes |
| Remote help (phone or screen sharing) | £25 for 30 minutes |
| New device setup | £60 fixed price |
| Scam and safety check | £45 fixed price |
| One-to-one lesson at home | £35 per hour |
| Small business support | £60 per hour |
Monthly plans
For people who'd like a friendly expert on call. Cancel any time, no minimum term.
| Plan | Price | What's included |
|---|---|---|
| Pal Basic | £20 a month | 60 minutes of remote help, priority booking, 20% off home visits |
| Pal Home | £45 a month | 120 minutes of help, at home or remote, priority booking, 20% off extra time |
| Pal Family | £70 a month | 180 minutes for up to two people, and a short report to the family after each visit |
Unused minutes roll over for one month. Travel time never uses your minutes.
Travel, paying and cancelling
Travel
Free within 10 miles of Ipswich town centre. Further away, we add 45p a mile, and we'll tell you the total before you book.
Paying
Card, bank transfer or cash. You get a receipt after every visit.
Cancelling
Free if you let us know at least 24 hours before your visit.